Delivery

  • Wallroom and their delivering agents delivers from Monday to Friday, between 08:00 and 16:00.
  • Deliveries will take 4 to 6 weeks from when your order has been placed. Wallroom reserves the right to change these delivery lead times.
  • No deliveries will be made on weekends and public holidays. We will use our best endeavours to effect deliveries within the above stated time.
  • On delivery of the order to the specified delivery address, you will receive a delivery note.
  • For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, we reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge.
  • Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.

Could there be a delay in your order?

There could be a delay in getting your order ready within the delivery time period, here are some of the potential reasons why:

  • Supplier shortages
  • There is an unfortunate delay (crime or accident related)
  • Inclement weather conditions
  • Load Shedding

Click & Collect Delivery

  • When you have added your products to your cart, proceed to the checkout. At this point you will be offered the delivery or collection options available for the products you have chosen.
  • Choose the option ‘Click & Collect’ and our address will be shown to you.

You will be kept informed

  • Notification 1: Your order will be ready for collect on decided date.
  • Notification 2: Thank-you for collecting once collected. 

Collecting your order

  • Please do not arrive at our address before notification that your order is ready for collection.
  • Bring your ID (passport, ID or Driver’s license).
  • You can send someone on behalf of yourself to collect, as long as they have the unique order number and they can verify your name, surname and ID number.

You did not collect your order on time

  • Ordered Items will be held in store for a maximum of 30 days.
  • After this time, we reserve the right to charge an additional storage fee
  • Items can only be collected within operating hours;

Could there be a delay in your order?

There could be a delay in getting your order ready within the collection time period, here are some of the potential reasons why:

  • Supplier shortages
  • There is an unfortunate delay (crime or accident related) take out, see above

If you have any concerns or issues with your purchase